We take compliance and quality very seriously. Our internal guidelines and trainings set the basis for our system that is designed to prevent, detect, and respond to potential violations of anti-corruption and antitrust regulations.
Our Code of Conduct provides the ethical and legal framework within which we conduct successful business activities. They contain the core principles and rules for our behavior within the group, and in relation to our customers, our business partners, our colleagues and the communities where we work.
Download Code of Conduct
Compliance starts with every employee
We have introduced country-specific processes addressing issues related to giving and receiving gifts and hospitalities, sponsorships and donations. Our compliance policies are continuously evaluated based on their practicability and adjusted or further developed if necessary. To ensure the implementation of our compliance system, we regularly conduct training with our employees.
Any employee who reports possible violations in good faith may not be disadvantaged or punished in any way as an employee.
We follow up on every reported violation with internal compliance investigations when justified by supporting evidence. Upon completion of an investigation, we propose solutions for any identified deficiencies and ensure they are sent out. We also respond to incidents of employee misconduct with appropriate and legal disciplinary action.
We continuously monitor, evaluate, and improve our compliance system.
Being as transparent as possible and speaking up
We are committed to fostering an environment where our employees can ask questions and raise issues and concerns about business ethics, without fear of retaliation. If unethical behaviour or illegal conduct in the workplace is experienced or witnessed, we require our employees to report it and not hesitate to seek guidance on these matters. It is better to ask a question or raise a concern at an early stage than to ignore an ethical or legal concern or issue that could have more serious consequences in the longer term.
You can ask questions, raise issues and/or concerns about compliance issue by emailing us at firstname.lastname@example.org.
All complaints can be submitted anonymously. All emails and reporting will be kept confidential to the extent permitted by law and will only be shared on a need to know basis with the required person(s) who shall investigate and/or decide on the reported possible violation.
We have a policy of “zero tolerance” for retaliation. You can report issues and concerns in good faith without fear of retaliation. We prohibit retaliation against anyone who raises or reports issues or concerns in good faith and will take disciplinary action, up to and including dismissal (in accordance with applicable labour laws), against any employee who threatens or engages in retaliation or harassment of someone who has reported, or is considering reporting, an issue or concern in good faith.
Employees and third parties can contact the Ombudsman anonymously if they believe to have noticed incorrect business practices within the group. The Ombudsman is an attorney, independent of the group, who is bound to secrecy towards everyone and the group. He receives reports about incorrect business practices within the group at zero cost incurred to the informant.
The Ombudsman looks into any reported matter and if there is any suspicion of law violation, especially of criminal nature or in defiance of our Code of Conduct, the reports will be forwarded to the group so that we can start investigations immediately. The identity of the informant will not be revealed.