Dear customers, suppliers and other relations,
The coronavirus pandemic continues to unsettle the global economy and limit normal life for people around the world. At the same time, we are experiencing support and solidarity, appreciation and creativity at record levels.
It goes without saying, that our attention over the past months was focused on putting measures in place to protect hearing aid wearers, our customers and our employees.
In many countries our customers are going through difficult times as their shops had to close, of course for all the right reasons. To support them as good as we can, our hearing aid brands, Widex and Signia have put measures in place to give all hearing care professionals access to our Remote Care and Telecare solutions. This way hearing aid wearers can be helped in the safety of their own home via the internet. As we all do not know how long the Covid-19 crisis will last, we believe that this way of helping the hard of hearing is essential.
I’m very proud of our employees, having noticed their willingness to step up to the challenge in every possible way. Most of them are working from their homes now but continue to reach out to our customers. With their enthusiasm and energy we have been able to put in place digital webinars, conferences and trainings to support customers in driving their business during this very special situation, and, to properly equip them for a quick and strong return to business once the worst of the virus is overcome. Thus, making sure, hearing aid wearers are professionally supported.
Our global and local teams are committed to meeting the specific needs of our partners and hearing aid wearers to the greatest extent possible. Going the extra mile to support you under these extraordinary circumstances is key for us. Please do reach out to us.
We acknowledge that many of our customers, users and partners are in vulnerable positions right now and we are doing our utmost to support them and reduce the risks during these difficult times.
We remain fully committed to continuing our relentless efforts and support. You can count on us.