The ethical and legal framework

At WS Audiology Group, we strongly believe that acting responsibly and ethically is the right thing to do for our customers, our business partners, our colleagues and the communities where we work. We conduct our business responsibly and in compliance with the laws and regulations of all the countries where we do business. We do not tolerate illegal and unethical behaviour.  Our Code of Conduct contains the core principles to guide us in our commitment to doing business to a high standard. It presents each of us with an ethical and behavioural framework to help make the correct choices in challenging situations. 

Download Code of Conduct in English
(Please find more languages at the bottom)

Our compliance system and policies are continuously evaluated based on their practicability and adjusted or further developed if necessary. To ensure the implementation of our compliance system, we also regularly conduct training for our employees. 

We are committed to fostering an environment where our employees can ask questions and raise issues and concerns about business ethics, without fear of retaliation. If unethical behaviour or illegal conduct in the workplace is experienced or witnessed, we require our employees to report it and not hesitate to seek guidance on these matters. It is better to ask a question or raise a concern at an early stage than to ignore an ethical or legal concern or issue that could have more serious consequences in the longer term.

Channels for reporting misconduct

You can ask questions, raise issues and/or concerns about compliance issue by emailing us at tell-us@wsa.comAll complaints can be submitted anonymously. All emails and reporting will be kept confidential to the extent permitted by law and will only be shared on a need to know basis with the required person(s) who shall investigate and/or decide on the reported possible violation.

The Ombudsman

In addition to tell-us@wsa.comwe offer another channel for reporting compliance violations. Employees and third parties can contact the Ombudsman anonymously if they believe to have noticed incorrect business practices within the group. The Ombudsman is an external attorney who has been appointed as our external independent neutral body to whom employees and third parties can turn to on a confidential and anonymous basis if they have observed improper business practices or breaches of our Code of Conduct within the group.

The Ombudsman looks into any reported matter and if there is any suspicion of  any violation of laws or violation of our Code of Conduct, the reports will be forwarded to the group so that we can start investigations immediately. 




Phone: +49 911 95519425
Fax: +49 911 95519426

Dr. Beckstein und Kollegen
Rechtsanwälte - Steuerberater
Thumenberger Weg 12
90491 Nürnberg

Operating hours: 9 a.m. to 5 p.m. (CET)
We have a policy of “zero tolerance” for retaliation. You can report issues and concerns in good faith without fear of retaliation. We prohibit retaliation against anyone who raises or reports issues or concerns in good faith and will take disciplinary action, up to and including dismissal (in accordance with applicable labour laws), against any employee who threatens or engages in retaliation or harassment of someone who has reported, or is considering reporting, an issue or concern in good faith.
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